DEPARTMENT OF TECHNOLOGY SERVICES (DOTS)
Traditional 212 work days per year
Salary Range: $39,964- $48,585
Essential Functions and Objectives:
Provides technical workstation support on Windows and Macintosh computers for schools. Assists users with software installations, upgrades, and inter-application issues. Works directly with users to address software and hardware issues which cannot be resolved by the DoTS Hotline. Assists DoTS Hotline with ticket logging and technician assignment. Valid driver’s license and reliable transportation required.
- Provides on-site support with setup and operation of computers and printers, installation of systems software; installation, configuration, and support of district approved software; assist and support with DPS net (internet and e-mail); inspect and troubleshoot problems with computers and their peripherals, file servers, etc.
- Continued support in the areas of memory upgrading, problem diagnosis and recommended repair, etc.
- Assists and supports application software for educational and administrative purposes.
- Assists DoTS Hotline by creating and assigning break/fix requests inside HEAT tracking database.
- Supports desktop operating systems, MAC OS and PC OS.
- Provides updates, status and completion information to team lead and/or director, problem request tracking system and/or users.
- Help schools prepare for the opening of school for fall. This includes computer lab installations and workstation network connectivity (both wireless and local area network).
- Assist schools in implementing new or modified systems or procedures developed or purchased centrally.
Knowledge, Experience & Other Qualifications:
- One or more years’ experience working in schools, providing similar services.
- One or more years’ experience using and supporting Microsoft Office software.
- One or more years’ experience using and supporting MAC applications and MAC OS.
- One or more years’ experience using and supporting PC applications and PC OS.
- Ability to work effectively in a team environment.
- Patient when working with people and technology.
- Comfortable working one-on-one providing user assistance.
- An aptitude for quickly learning new applications and PC and MAC operating systems.
- Comfortable discussing issues at a technical or non-technical level, depending on the audience.
- Willing to seek assistance when needed.
- Persistent enough to stay with a frustrating problem until it is resolved.
- Able to manage multiple tasks and priorities at the same time.
- An interest in the use of technology within the classroom setting.
- May assist in training and support of assigned applications/software, and various reporting systems.
- May assist in Quality Assurance and Quality Control practices, standards, methodologies and metrics associated with assignments.
- Ability to come to speed quickly to understand and use proposed third-party vendor tools (e.g. workflow products).
- May assist in system and process effectiveness audits.
- Dependable transportation. Valid driver’s license.
- Windows laptop to support schools.
- HEAT call logging tracking system.
- PC tool kit to perform minor repairs, maintenance and installations.
- High School diploma or equivalent.
- College coursework or degree preferred.
The mission of the DPS Department of Technology Services (DoTS) is to be a proactive partner enabling the success of every child. We support the students, families, and staff of Denver Public Schools by providing the infrastructure, tools, data, and support to enable effective educators and efficient operations. Our leading-edge technology work includes delivering custom portals for our students, parents, teachers, and administrators, managing one of the largest networks in the state of Colorado, providing unparalleled levels of customer support, finding new ways to get technology in the hands of our students, and much more. We believe that technology is a positive, enabling force for parent engagement, student engagement, educator effectiveness, operational efficiency, student safety, and student achievement. By joining us, you too will be enabling the success of every child!
About Denver Public Schools:
Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.
Under the leadership of Superintendent Susana Cordova and guided by the tenets of The Denver Plan, DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org.
Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.