Denver Public Schools
    Job Description
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    235 work days
    FTE: 1.0
    Salary Range: $47,665- $57,896
    Essential Functions and Objectives:
    This position will serve primarily as support to the administrative offices, by providing online, and phone based support to all administrative staff computers and technology. Identify and resolve critical or time-sensitive technology issues in the district, and work with Team Lead   for the timely resolution of these issues. Work focus will include, but is not limited to:   projects, technology implementations, and hardware/software deployments, and other duties  as identified by management.  Participate in   communications from the Site Support team to district staff. Participate in IT consultation with to IT users in for all aspects of end-user computing.
    Perform in 1st-tier support for enterprise systems, including account management, user security, workstation troubleshooting, assistance with common procedures, and basic user training.
    - Work proactively with Team Lead and department to configure and optimize enterprise-level school information systems for DPS schools, including (but not limited to) calendar setup, general school schedule structure, and transfer of data from one school year to the next.
    - Work with team members and other service support groups to effectively configure, install, troubleshoot, and maintains software and hardware in a networked environment; and arranges for repairs.
    - Builds customer relationships by coordinating with customers to plan operational and project work. May require on-call availability and may require working during non-business hours and on weekends.
    - Consult with users and provide advice on technology strategies and hardware purchases.
    - Manage and facilitate the technology aspect of opening and closing of schools and administrative departments.
    - Perform continuous real-time updates, completions, and (if necessary) escalations of all service-request tickets, using SQL-based CRM (customer relations management) system.
    - Collaborate with trainers to develop documentation (online and hard-copy) for software applications and enterprise systems (e.g., use guides, quick-reference guides, training videos).
    - Identify LAN and WAN networking problems (across all 8 layers of network topology), and escalate problems to the Network team in a timely and accurate manner.
    - Provide continuous real-time verbal and written communication of software and hardware news, issues and problems to all CRM (customer relations management) team members.
    - Provide basic user training for enterprise software (e.g., e-mail, student information systems, web-based applications, web browsers, office productivity suites, email), utilizing iOS, Windows, cloud-based and Android operating systems, and virtualized operating systems.
    - Provide support for IOS, Windows, cloud-based and Android business applications.
    Knowledge, Experience & Other Qualifications:
    - Typically has one (1) to two (2) years of IT work experience in supporting desktop software and hardware. products and problem solving/troubleshooting.
    - Previous experience supporting diverse user groups in an education environment preferred.          
    - Experience handling confidential information with a high degree of integrity.
    - Skillful attention to detail and accuracy.
    - Experience discussing and resolving issues at a technical or non-technical level, depending on the audience
    - Proven experience and skills to quickly learn new systems and applications.
    - Experience troubleshooting, isolating and diagnosing problems.
    - Developing knowledge of a variety of software and applications: Windows, iOS, cloud-based, and Android office productivity suites, web browsers, educational apps, enterprise apps, and web apps. PC and Mac hardware, printers, peripherals, specialized hardware systems.
    - Developing knowledge of Macintosh servers, virtual PC servers, and enterprise systems (particularly the student information system).
    - Developing knowledge of network connectivity, network device configuration and troubleshooting.
    - Ability to converse in English with excellent written and verbal communication skills.
    - Ability to discuss issues at a technical or non-technical level, depending on the audience.
    - Ability to work effectively with staff at all levels, in all departments.
    - Ability to contribute to a positive and cohesive DoTS team.
    - Ability to read and interpret relevant manuals and information and to understand and troubleshoot a variety of programming techniques.
    - Ability to interpret, adapt and occasionally deviate from established practices and procedures for new situations and problems.
    - Ability to work under general supervision, make some decisions and complete assignments.
    - Ability to plan, prioritize and organize project work, at times with interruptions.
    - Valid driver’s license and reliable transportation to perform work throughout school district.
    - Ability to work an on-call flexible work schedule 24 hours a day seven days a week.
    - Infinite Campus certification preferred.
    - Valid Colorado Driver’s License, appropriate insurance coverage and acceptable driving record for the past three years.
    Education Requirements:
    - Associate’s degree in Computer Science, Information Systems or other related field.
    Other information:

    The mission of the DPS Department of Technology Services (DoTS) is to be a proactive partner enabling the success of every child. We support the students, families, and staff of Denver Public Schools by providing the infrastructure, tools, data, and support to enable effective educators and efficient operations. Our leading-edge technology work includes delivering custom portals for our students, parents, teachers, and administrators, managing one of the largest networks in the state of Colorado, providing unparalleled levels of customer support, finding new ways to get technology in the hands of our students, and much more. We believe that technology is a positive, enabling force for parent engagement, student engagement, educator effectiveness, operational efficiency, student safety, and student achievement. By joining us, you too will be enabling the success of every child!
    About Denver Public Schools:
    Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation.  DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.  
    Under the leadership of Superintendent Susana Cordova and guided by the tenets of The Denver Plan, DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth.  Learn more at dpsk12.org.  
    Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.