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  • Manager on Duty

    Grand Z Casino Hotel
    Job Description

    Casino Manager on Duty - Z Casino

    Black Hawk, CO

    Description

    Z Casinos & Maverick Gaming™ is dedicated to creating the best possible gaming experiences for every kind of player and currently owns and operates a portfolio of 27 properties across Nevada, Washington and Colorado with a total of 1800 slot machines, 350 table games, 1020 hotel rooms and 30 restaurants.

    The Casino Manager on Duty is responsible for implementing and ensuring compliance with approved policies and procedures while directing team members in accordance with corporate policies and objectives. Follow all operating procedures, safety regulations and Company’s internal control policies. 

    How You'll Succeed

    In this role you will:

    • Supervise team members, including training, coaching, counseling and rewarding performance, conduct timely performance appraisals, and complete related paperwork. Maintain team member files and documents in secure office and may be assigned to particular floor attendants depending on shifts assigned. 

    • Oversee the various functions of all operations for a regular shift as assigned. While on duty, ensure that all team members comply at all times with ICMP’s as published by the Division of Gaming and our internal policies.

    • Manage team members on hand for all departments during their shift. Report department-specific issues to respective department heads.

    • Maintain a clean and safe work environment within realm of responsibility of job. Report cleanliness problems and ensure resolution.

    • Perform duties in compliance with safety procedures including use of safety equipment. Identify unsafe practices or conditions and inform supervisor or the Safety Committee of unsafe conditions.

    • Ensure guest comfort and ensure that Slot team members and other team members perform their duties in accordance with their position description and service guarantees.

    • Act as a verifier for certain slot-related transactions. 

    • Act as a resource to team members and patrons when unusual circumstances arise, or when there are safety or security concerns.

    • Monitor the flow of the floor, ensure that there is proper coverage in all areas. Redirect team members when needed to ensure proper floor coverage.

    • Ensure that all team members follow security policies and procedures and report all violations. Perform duties in compliance with the Colorado Limited Gaming Act.

    • Act as liaison with Division of Gaming officials during any interactions with customers and/or team members. This includes but is not limited to: audits, player disputes, team member disputes, etc.

    • Follow all company and department policies and procedures.

    • Provide exemplary guest service.

    • Perform other duties as assigned.

    Requirements

    To be successful in this role, you should have previous Casino experience and knowledge that includes: 

    • Ability to obtain and maintain a Colorado Gaming License and Key License.

    • Bachelor’s degree in Business or Finance, or equivalent experience.

    • Three (3) or more years of recent and related casino experience, preferably in table games or slot operations.

    • Two (2) or more years of related managerial experience.

    • Must possess solid analytical and problem-solving skills, be able to apply conceptual thinking to understand and facilitate solutions to complex problems or issues.

    • Ability and willingness to work at both the Central City and Black Hawk Properties.

    • Ability to communicate effectively at all times, with all levels of employees and guests.

    • Flexible scheduling including but not limited to weekends, evenings and holidays.

    • Perform math functions within the scope of the position including the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

    • Foster an atmosphere that encourages team members to share ideas, discuss concerns and resolve conflicts.

    • Encourage mutual respect, dignity and integrity with all team members by setting positive examples.

    • Ability to communicate effectively at all times, with all levels of employees and guests.

    • Ability to perform within specific deadlines or under pressure.

    • Must be able to problem solve, organize and prioritize work.

    • Superior customer relation skills are necessary.

    Pay: $45,000 - $54,000/year D.O.E

    Contact Information