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  • Casino Host II

    Grand Z Casino Hotel
    Job Description

    Casino Host II

    Black Hawk, CO

    Description

    Z Casinos and Maverick Gaming™ is dedicated to creating the best possible gaming experiences for every kind of player and currently owns and operates a portfolio of 27 properties across Nevada, Washington and Colorado with a total of 1800 slot machines, 350 table games, 1020 hotel rooms and 30 restaurants.

    Position Overview:

    As a Casino Host II, you will be responsible for cultivating, developing, and growing valuable relationships within the Chinese, Vietnamese, and Korean market, while marketing our gaming product and bringing in new business to Maverick Gaming. The ideal candidate for this position will be self-motivated, entrepreneurial, and committed to personalizing interactions to drive performance. To be best positioned to succeed, candidate should have a keen sense of personal ambition, excellent communication skills, and the ability to engage others to commit to action, all while working in an ever-changing, fast-paced environment. 

    Z Casinos and Maverick Gaming™ are dedicated to creating the best possible gaming experiences for every kind of player and currently owns and operates a portfolio of 27 properties across Nevada, Washington and Colorado with a total of 1800 slot machines, 350 table games, 1020 hotel rooms and 30 restaurants.

    The Casino Host II will report directly to the Manager of Marketing and will work closely with Maverick Gaming Corporate Marketing. This position will be required to work with various departments and outside vendors in order to initiate, implement, and monitor marketing campaigns. All duties are to be performed in accordance with Maverick Gaming’s policies, practices and procedures.

     

    Essential Job Functions:

    o Responsible for maximizing customer development of higher worth guest and develop qualified players with the goal of growing targeted quarterly revenue goals. 

    o Respond to guest requests, concerns and complaints in a timely and complete manner.

    o Actively participates in telephone solicitation and coordinates personalized direct communications for assigned and prospective guests.

    o Identify and develop professional relationships with new and first-time Asian Market guests. 

    o Assist in addressing and translation of guest issues, conflicts or complaints on behalf of the property in a fair and equitable manner.

    o Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.

    o Generate incremental business, drive additional trips from loyal guests, utilizing written communication and telemarketing. 

    o Significant amount of time is customer-facing, participating in special events and social functions. 

    o Ensures the ability to meet given goals and milestones each quarter. 

    o Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.

    o Actively presents creative ideas for developing a wider customer base.

    o Works to utilize company resources including experiential events, engagement/participation marketing, cross-property selling opportunities, and existing customers to actively engage current or recruit and acquire new Asian VIP players.

    o Assists with special events and promotions as needed.

    o Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.

    o Cultivates internal relationships to ensure seamless on-property execution by operational teams and proactively mitigates any potential service issues.

    o Sports and cultivates new ideas and methods to deliver business solutions, improve processes, or increase efficiencies.

    o Keeps track of the existing products/services and/or progress on new initiatives.

    o Must be knowledgeable of all happenings on-property and in market.

    o Develops skills to handle increasingly complex matters.

    o Politely gives consistent, timely and accurate information and finds answers when unsure.

    o Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with the highest level of integrity and honesty.

    o Other duties as assigned by leadership

     

    Requirements

    Qualifications:

    o 1 to 3 years’ experience in casino/hotel, customer service, host, or telemarketing required (experience with luxury brands preferred).

    o College degree or equivalent experience preferred but not required.

    o Must have excellent verbal and written communication skills in English, as well as either Cantonese, Korean, Mandarin, or Vietnamese is required. 

    o Ability to speak and communicate effectively with individuals and before groups of people.

    o Ability to efficiently manage time and perform multiple tasks simultaneously.

    o Ability to think independently and make decisions to maximize customer service experience and program profitability.

    o Excellent interpersonal and problem-solving skills required.

    o Must have excellent customer service skills.

    o Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.

    o Excellent networking abilities.

    o Avid member and in good standing of the local community.

    o Must present well-groomed professional appearance.

    o Must be able to listen and respond to visual and aural cues.

    o Must be authorized to work in the United States and able to obtain a gaming license.

    o Must have a valid driver’s license and be able to travel between properties and visit competitors as needed.

     

    Critical Leadership Competencies:

    Sales Excellence: Leverages exceptional service to maximize sales performance

    Passion for Service: Internally motivated to graciously serve, delight and build player loyalty

    Customer/Commercial Market Awareness: Anticipates and listens to customer needs/looking outside our world

    Drive: Harnesses energy and passion to excel

    Innovation: Provokes ideas and actions that nurture a leading-edge culture

    Legendary Leadership: Personalizing interactions to drive performance 

     

    Physical Requirements

    • Ability to lift and carry 20 pounds, unassisted, in the performance of specific assigned tasks

    • Be able to work indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas required

    • Must be able to frequently move freely about, maintain manual dexterity to access computer via mouse & keyboard and operate office equipment, such as telephones, copiers, etc. 

    • Withstand various activities such as frequent walking, sitting for long periods, prolonged standing, stretching, bending, and kneeling without restriction

    Pay: $40k-$60k DOE

    Contact Information