Z Casinos and Maverick Gaming™ is dedicated to creating the best possible gaming experiences for every kind of player and currently owns and operates a portfolio of 27 properties across Nevada, Washington and Colorado with a total of 1800 slot machines, 350 table games, 1020 hotel rooms and 30 restaurants.
As a Casino Host, you will act as the acquisition marketing arm for new VIP customers in key markets - stimulating new trial to Maverick properties. Candidates should be results-driven, with skills in building and leveraging a powerful internal and external network. The Casino Host will establish connections with customers to drive business to casino properties, ultimately transitioning these relationships to the on-property team. You will be well informed about the marketplace, our industry and our competition, and be confident in your ability to meet goals set forth by the management team.
The ideal candidate for this position will be self-motivated, entrepreneurial, and committed to personalizing interactions to drive performance. To be best positioned to succeed, candidate should have a keen sense of personal ambition, excellent communication skills, and the ability to engage others to commit to action.
Essential Job Functions:
o Responsible for developing and maintaining coded players through direct mail, email, telemarketing, social media platforms and leveraging company’s existing databases
o Responsible for targeting, developing, and assessing new business relationships
o Actively participates in telephone solicitation and coordinates personalized direct communications for assigned and prospective guests
o Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business
o Effectively delivers required growth targets
o Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of increasing business
o Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation
o Actively presents creative ideas for developing a wider customer base
o Works to utilize company resources including experiential events, engagement/participation marketing, cross-property selling opportunities, and existing customers to actively engage current or recruit new VIP players
o Assists with special events as needed
o Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with the highest level of integrity and honesty
o Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
o Cultivates internal relationships to ensure seamless on-property execution by operational teams and proactively mitigates any potential service issues
o Sports and cultivates new ideas and methods to deliver business solutions, improve processes, or increase efficiencies
o Keeps track of the existing products/services and/or progress on new initiatives
o Must be knowledgeable of all happenings on-property and in market
o Develops skills to handle increasingly complex matters
o Politely gives consistent, timely and accurate information and finds answers when unsure
o Responsible for managing coordinators and working effectively as a collaborative team player
o Plans and creates events and community opportunities to drive awareness, and greet potential customers
o 1 to 3 years’ experience in casino/hotel, customer service, host, or telemarketing required (experience with luxury brands preferred).
o College degree or equivalent experience preferred but not required
o Ability to efficiently manage time and perform multiple tasks simultaneously
o Ability to think independently and make decisions to maximize customer service experience and program profitability.
o Excellent interpersonal and problem-solving skills required
o Must have excellent customer service skills
o Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences
o Excellent networking abilities
o Avid member and in good standing of the local community
o Must present well-groomed professional appearance
o Must be able to listen and respond to visual and aural cues
o Must have excellent oral and written communication skills.
o Must be authorized to work in the United States and able to obtain a gaming license
o Must have a valid driver’s license and be able to travel between properties and visit competitors as needed
Critical Leadership Competencies:
Sales Excellence: Leverages exceptional service to maximize sales performance
Passion for Service: Internally motivated to graciously serve, delight and build player loyalty
Customer/Commercial Market Awareness: Anticipates and listens to customer needs/looking outside our world
Drive: Harnesses energy and passion to excel
Innovation: Provokes ideas and actions that nurture a leading-edge culture
Legendary Leadership: Personalizing interactions to drive performance
• Ability to lift and carry 20 pounds, unassisted, in the performance of specific assigned tasks
• Be able to work indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas required
• Must be able to frequently move freely about, maintain manual dexterity to access computer via mouse & keyboard and operate office equipment, such as telephones, copiers, etc.
• Withstand various activities such as frequent walking, sitting for long periods, prolonged standing, stretching, bending, and kneeling without restriction
Pay: $40,000 - $60,000 DOE