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  • STEWARDING SUPERVISOR

    Ameristar Casino Resort Spa Black Hawk
    Job Description

    Provide general and indirect supervision to all stewarding staff while overseeing all departmental organization, cleaning schedules, sanitation standards. Responsible for ensuring efficient and profitable operation of all stewarding outlets, continuous improvement of sanitation quality and equipment standards, overseeing and training stewards; verify daily assignments are completed with daily kitchen walk-throughs.  Ensure sanitation standards and cleanliness in all kitchen areas.  Clean and sanitize all areas of the kitchen and operate the dish washing machine in a safe, accident-free manner. Coach and Counsel, track attendance, verify payroll, and schedule according to business levels; ensures the organization, sanitation and cost of the operation is consistent with the overall food and beverage goals and objectives.

    Position is assigned to work the Overnight shift and reports to the Executive Steward. Position supervises Lead Steward Workers, Deep Cleaners, Kitchen Stewards on shift.

    • Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
    • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
    • Monitors established pars and inventory of supplies through daily monitoring.
    • Responsible for supporting compliance to departmental budgets.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
    • Assists in work procedures and expedites workflow to all Stewarding employees, to include floor operations, policies and procedures.
    • Assists Executive Steward/Stewarding Assistant Manager with administrative duties.
    • Ensures established quality assurance procedures are acceptable to health department and customer service standards in Stewarding department.
    • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
    • Maintains strict confidentiality in all departmental and company matters.
    • High School Diploma or GED required; six months to one year Stewarding or equivalent experience, or equivalent combination of education and experience.
    • Must have excellent verbal and written communication skills.
    • Must be proficient in Microsoft applications (Excel, Word, and Outlook).
    • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
    • Ability to write reports and business correspondence.
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
    • Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Written communication skills in in English may also be required.
    Contact Information