• College Completion Navigator

    The Community College of Aurora
    Job Description

    College Completion Navigator


    Community College of Aurora


    Salary: $40,000.00 - $43,645.00 Annually


    Job Type: Full-Time


    Job Number: 3011


    Location: 16000 East CentreTech Parkway Aurora, CO


    Department: Student Affairs



    The Completion Navigator is a key position in helping students return to college and persist to completion. As a member of both the Recruitment team and the Dean of Students team, this position has a dual role in providing outreach to students who have taken a break from their education and encouraging them to re-enroll while providing holistic case management to complete their credential. As a result, the Completion Navigator will receive supervision through the Director of the Center for Recruitment and Orientation and the Dean of Students. This position coordinates the activities of the Return to Earn initiative and is donor funded for one year with continuation of funding dependent on the success of program outcomes.


    In the process of encouraging students to re-enroll to complete their education, the Completion Navigator will identify the barriers that previously impacted the student's persistence and assist the student with eliminating these barriers. Through donor funding, the Completion Navigator will establish the process for distributing scholarships or tuition assistance funding to help eliminate financial barriers to enrollment. The Completion Navigator will also provide holistic case management to students who enroll; tracking student academic progress and proactively intervening as necessary. They will also serve as a resource, connecting students to advising, career advising, financial aid and providing them with the information they need to be informed on the support they can utilize and the choices of their decision to re-enroll.


    The Community College of Aurora is federally designated as a Hispanic Serving Institution and is recognized as a Minority Serving Institution. As a highly diverse institution, CCA serves a student population that self-identifies as 33.2% Hispanic/Latinx, 64% are members of historically underrepresented racial and ethnic groups from more than 60 countries across five continents, 48% who qualify for grants and/or scholarship aid, and 59% are first in their family to attend college. Therefore, it is essential this position work effectively with students from all backgrounds and be committed to equity, diversity, and inclusive excellence.


    Examples of Duties / Knowledge & Skills




    • Advise and assist re-admitted students and their families in explanation of academic programs and admission requirements

    • Provide information to re-admitted students via telephone, text, email, website, drop-in visits and other strategies.

    • Respond to all inquiries regarding Community College of Aurora Return to Earn program.

    • Work independently to arrange information sessions, set appointments, and promote the college in a positive manner.

    • Serve as the informational liaison between the prospective student and campus departments involved in student enrollment, including, but not limited to Financial Aid, Admissions, Registration and Records, Careers Services, Advising, and Academic Departments.

    • Provide information on college opportunities and admissions policies and procedures as well as activities.

    • Represent the Center for Recruitment & Orientation at recruiting events and activities focused on student populations who have previously taken a break from their college education. May including some nights and weekends.

    • Under the direction of the Director, assist in developing and implementing district-wide, campus based, and program specific marketing and recruitment strategies aimed at re-enrolling this specific population.


    Holistic Case Management


    • Provide proactive and holistic case management to a caseload of 75 to 100 students by monitoring student academic progress and providing intervention as needed.

    • Work with the Office of Financial Aid to provide financial aid coaching to strengthen student's financial literacy understanding. Act as a liaison and facilitate referrals to academic and student affairs departments to promote student retention.

    • Assist students in problem solving solutions for barriers that impact their enrollment and persistence goals.

    • Provide information on funding resources, deadlines and financial aid eligibility, assist students in resolving problems, evaluating alternatives, and determining solutions.

    • Assist students in understanding account balances, tuition payment obligations, options and deadlines.

    • Provide intervention through the EAB Navigate early alert process and support students who are on academic probation, and students on academic suspension.

    • Utilize available report, tracking, assessment, and communication technologies (specifically Banner, EAB Navigate, DegreeWorks, and Recruit).

    • Collect and analyze persistence data related to returning student populations to determine enrollment trends, barriers, and student needs.

    • Design and provide timely reports regarding Return to Earn program outputs and outcomes.

    • Participate in trainings to become and remain skilled in case management practices, proactive and holistic interventions, data tracking and assessment, and practices in supporting students and encouraging persistence to completion.

    • Performs other duties as assigned.


    Minimum qualifications & Requirements



    • Graduation from regionally accredited college/university with a Bachelor's degree.

    • Experience in student affairs (e.g., advising, financial aid, career services, recruitment, case management, TRIO programs).

    • Demonstrated experience in the recruitment and/or retention of underrepresented students, including students of color.

    • Demonstrated experience in providing service to student populations in a diverse and urban community including but not limited to: non-traditional students, students of color, veterans/military, first generation college students, and individuals of varying abilities.

    • Ability to communicate effectively, verbally and in writing.

    • Excellent interpersonal skills, with ability to establish and maintain effective working relationships.

    • Experience developing programs aimed at access and retention of students.

    • Exceptional organizational ad time management with demonstrated ability to plan, coordinate, prioritize, and effectively manage multiple initiatives, programs, and events.

    • Must demonstrate a student-centered focus, with knowledge and experience applying theories of student development, and the ability to view students from an asset-mindset.




    • Master's degree (preferred in higher education, student affairs, advising, or a related field).

    • Experience working with students in a community college setting.

    • Experience providing case management and/or intervention type support.

    • Experience assisting students in their efforts to return to college.

    • Experience with Banner.

    • Ability to effectively problem solve, identify alternate options and make referral to resources.

    • Bilingual preferred


    Supplemental information

    Salary Range: Salary range is $40,000.00 to $43,645.00. This salary is determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information. CCA offers an excellent benefit plan. Leave and holiday benefits are also included. Full time employees immediately upon hire earn 15 hours a month annual leave and 10 hours a month sick leave.



    Deadline to Submit Application Material: An initial review of applications will begin on February 22, 2021 and will continue until the position is filled.


    Application Process: When submitting your online application, please include a cover letter, current resume, and professional references. Official transcripts showing the highest degree achieved should be submitted to mailto:HR@ccaurora.edu upon offer of employment. If you have questions regarding this position, please contact us at mailto:HR@ccaurora.edu.


    By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.

    Notice to all Applicants:


    • Proof of eligibility to work in the United States must be produced within three (3) days of hire.

    • Direct deposit of payroll is a condition of employment.

    • Final candidate is subject to a criminal background check prior to final selection process.

    • Final candidate is required to submit official transcripts to Human Resources within fourteen (14) days of hire.

    • CCA is affiliated with the Colorado Public Employees Retirement Association (PERA) and as such, employees contribute to PERA in lieu of Social Security for retirement benefits. For more information, visit the http://www.copera.org/.

    • Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in your application material.

    • For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Cindy Hesse, Director of Human Resources at 16000 E. CentreTech Parkway, Suite A207, Aurora, Colorado 80011 or by phone at 303-360-4752, or e-mail at mailto:Cindy.Hesse@CCAurora.edu.


    The Federal Clery Act (The Student Right to Know and Campus Security Act of 1990) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the CCA website at the https://www.ccaurora.edu/mycca/dashboard/student-right-know. A paper copy of this report can be obtained at the College Security Office upon request. This report includes statistics for the previous three years concerning crimes that occurred on campus or on property controlled or owned by Community College of Aurora, as well as public property within, or immediately adjacent to and accessible from, our campuses.


    ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Robert Callaway at 303-360-4733 or mailto:Robert.Callaway@CCAurora.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.


    Pregnancy Related Accommodations, Colorado Anti-Discrimination Act (CADA): The Colorado Anti-Discrimination Act (CADA), allows applicants to request a reasonable accommodation for health conditions related to pregnancy or the physical recovery from childbirth. Candidates wishing to request reasonable accommodations must do so as soon as possible, preferably at least three days prior to the exam or interview. If you are an individual who wishes to request reasonable accommodations, please contact us at 303-360-4733 or mailto:Robert.Callaway@CCAurora.edu.


    Non-Discrimination Statement: The Community College of Aurora prohibits all forms of discrimination and harassment including those that violate federal and state law, or the State Board for Community Colleges and Occupational Education Board Policies 3-120 and 4-120. The College does not discriminate on the basis of sex/gender, race, color, age, creed, national or ethnic origin, physical or mental disability, veteran status, pregnancy status, religion, genetic information, gender identity, or sexual orientation in its employment practices or educational programs and activities. The Community College of Aurora will take appropriate steps to ensure that the lack of English language skills will not be a barrier to admission and participation in vocational education programs.


    For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Cindy Hesse, Director of Human Resources at 16000 E. CentreTech Parkway, Suite A207, Aurora, Colorado 80011 or by phone at 303-360-4752, or e-mail at mailto:Cindy.Hesse@CCAurora.edu.


    Community College of Aurora Inclusive Excellence Statement:

    You matter. You are valued. You belong. CCA is a community that is committed to equity, diversity, and inclusion through Inclusive Excellence. We can only achieve this together. CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our College community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement. Inclusive Excellence will provide a foundation for student and institutional success. Recognizing our diversity is only the first step toward Inclusive Excellence. We must also be intentional in valuing cultural differences and experiences, while incorporating them into practices, curricula, and policies.


    Welcoming, Respectful, Inclusive - Together, we are CCA.


    To apply, please visit https://apptrkr.com/2153870




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