• Academic Program Support Specialist

    The Community College of Aurora
    Job Description

    Academic Program Support Specialist


    Community College of Aurora


    Salary: $40,000.00 - $43,645.00 Annually


    Job Type: Full-Time


    Job Number: 3010


    Location: 16000 East CentreTech Parkway Aurora, CO


    Department: Academic Affairs


    About CCA

    As a member of the Colorado Community College System (CCCS), the Community College of Aurora is dedicated to serving our surrounding community. As the most diverse institute of higher education in Colorado, CCA is currently the choice of school for nearly 11,400 students representing over 60 countries, the majority of whom are racially minoritized students (1.8% of CCA's students are American Indian/Alaskan Native, 8.7% are Asian/Pacific Islander, 20.2% are Black/African American, 30.9% are Latinx, and 32% are White). In 2016, CCA was designated as a Hispanic Serving Institution (HSI). CCA's service area includes more than 680,000 residents in Arapahoe, Adams, and Denver counties, and its student population reflects the broad diversity of this area. The college offers more than 90 degrees and certificate programs for students seeking to enhance their current skill set, pursue employment, or transfer to a four-year college or university upon graduation. CCA serves this diverse student population through innovations in instruction and student support founded on principles of equity and inclusivity.


    CCA Mission:

    The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment.


    Examples of Duties / Knowledge & Skills


    The Academic Program Support Specialist (APSS) provides services to department chairs, regular faculty, instructors, and students. This person also provides liaison services to college-wide personnel through excellent communication and project management skills. The specialist interacts effectively with constituents and stakeholders from diverse backgrounds inside and outside the college, and manages complex academic projects and processes. The specialist possesses a general knowledge of higher education as well as advanced knowledge of the disciplines and programs within the academic departments. The specialist has experience with and/or honest commitment to understand the college experience from the student's point of view and is empowered by the Dean, Associate Dean, and the Department Chairs to serve students, faculty and instructors and to contribute to the college.



    • Provide students detailed and accurate information about policies and procedures related to the:

    • College

    • Academic Affairs division

    • Center for Communication and Languages, Creative Industries, and People, Society, and Ideas

    • Department of Arts and Communication

    • Department of Education and World Languages

    • Provide students detailed and accurate information about the Center's program and course prerequisites, placement scores, course content, and programs and degree requirements

    • Provide students guidance to college resources and departments in support of course and degree completion, academic success, and college experience

    • Support Department Chairs with tasks related to the orientation and onboarding of new instructors

    • Maintain departmental web pages

    • Review learning management system course shells in accordance with Department policies and Department Chair expectations

    • Support the Department Chairs with some of the course- and program-level assessments of student learning tasks, like the collection, management, and storing of data

    • Manage medium and long-term projects, including new program research to support program growth and development

    • Plan and manage complex events such as performances, shows and conferences

    • Prepare college catalog revisions and updates for each department and program and get approval from Department Chairs prior to submission

    • Maintain career and technical program documentation for program approval, program renewal, performance metrics and faculty credentialing

    • Create well-written and well-designed documents for distribution

    • Design and distribute public information on behalf of department chairs and programs, in collaboration with the College Communications staff

    • Direct student concerns on behalf of Department Chairs

    • Answer questions about the departments and their programs

    • Other duties as assigned


    Minimum qualifications & Requirements



    • Bachelor's Degree

    • One (1) year experience in a work setting related to an academic department

    • Excellent written and verbal communication skills

    • Exceptional problem-solving and decision-making skills

    • Knowledge, skills, and abilities related to department programs and courses listed under the Arts and Communication Department and the Education and World Languages Department


    If you do not have all of the essential qualifications listed above, we still strongly encourage you to apply for the position and ask that you clearly address in the cover letter what skills, abilities and experiences you have and how they would help you be successful in the administrative and teaching areas of the position.


    Supplemental information

    Salary Range: The salary range is $40,000.00 to $43,645.00. This salary is determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information. CCA offers an excellent benefit plan. Leave and holiday benefits are also included. This salary is determined by the qualifications of the selected candidate to include education level and experience, balanced with departmental budget availability, internal salary equity considerations, and available market information. CCA offers an excellent benefit plan. Leave and holiday benefits are also included.



    Deadline to Submit Application Material: An initial review of resumes will begin on March 1, 2021 and will continue until the position is filled.


    Application Process: Applicants must submit all of the following materials when applying to be considered:


    • A cover letter stating your interest in and qualifications for the position. Address how your experiences apply to the position description, job responsibilities, and qualifications, describing how the skills, abilities, and experiences you have would help you contribute to the success of the department and this position.

    2. A resume or curriculum vitae

    3. Unofficial, legible copies of transcripts confirming your undergraduate and graduate coursework and degrees.

    4. List with a minimum of three references


    Any questions related to the application process, including technical issues submitting the application materials, should be sent to mailto:Human.Resources@ccaurora.edu, preferably prior to the application deadline.

    By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.

    Notice to all Applicants:


    • Proof of eligibility to work in the United States must be produced within three (3) days of hire.

    • Direct deposit of payroll is a condition of employment.

    • Final candidate is subject to a criminal background check prior to final selection process.

    • Final candidate is required to submit official transcripts to Human Resources within fourteen (14) days of hire.

    • CCA is affiliated with the Colorado Public Employees Retirement Association (PERA) and as such, employees contribute to PERA in lieu of Social Security for retirement benefits. For more information, visit the http://www.copera.org/.

    • Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in your application material.

    • For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Cindy Hesse, Director of Human Resources at 16000 E. CentreTech Parkway, Suite A207, Aurora, Colorado 80011 or by phone at 303-360-4752, or e-mail at mailto:Cindy.Hesse@CCAurora.edu.


    The Federal Clery Act (The Student Right to Know and Campus Security Act of 1990) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the CCA website at the https://www.ccaurora.edu/mycca/dashboard/student-right-know. A paper copy of this report can be obtained at the College Security Office upon request. This report includes statistics for the previous three years concerning crimes that occurred on campus or on property controlled or owned by Community College of Aurora, as well as public property within, or immediately adjacent to and accessible from, our campuses.


    ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Robert Callaway at 303-360-4733 or mailto:Robert.Callaway@CCAurora.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.


    Pregnancy Related Accommodations, Colorado Anti-Discrimination Act (CADA): The Colorado Anti-Discrimination Act (CADA), allows applicants to request a reasonable accommodation for health conditions related to pregnancy or the physical recovery from childbirth. Candidates wishing to request reasonable accommodations must do so as soon as possible, preferably at least three days prior to the exam or interview. If you are an individual who wishes to request reasonable accommodations, please contact us at 303-360-4733 or mailto:Robert.Callaway@CCAurora.edu.


    Non-Discrimination Statement: The Community College of Aurora prohibits all forms of discrimination and harassment including those that violate federal and state law, or the State Board for Community Colleges and Occupational Education Board Policies 3-120 and 4-120. The College does not discriminate on the basis of sex/gender, race, color, age, creed, national or ethnic origin, physical or mental disability, veteran status, pregnancy status, religion, genetic information, gender identity, or sexual orientation in its employment practices or educational programs and activities. The Community College of Aurora will take appropriate steps to ensure that the lack of English language skills will not be a barrier to admission and participation in vocational education programs.


    For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Cindy Hesse, Director of Human Resources at 16000 E. CentreTech Parkway, Suite A207, Aurora, Colorado 80011 or by phone at 303-360-4752, or e-mail at mailto:Cindy.Hesse@CCAurora.edu.


    Community College of Aurora Inclusive Excellence Statement:

    You matter. You are valued. You belong. CCA is a community that is committed to equity, diversity, and inclusion through Inclusive Excellence. We can only achieve this together. CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our College community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement. Inclusive Excellence will provide a foundation for student and institutional success. Recognizing our diversity is only the first step toward Inclusive Excellence. We must also be intentional in valuing cultural differences and experiences, while incorporating them into practices, curricula, and policies.


    Welcoming, Respectful, Inclusive - Together, we are CCA.


    To apply, please visit https://apptrkr.com/2149502




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